Frequently Asked Questions
Everything you need to know about creating your perfect wetroom.
What is the standard delivery timeframe for wetroom kits?
Most of our standard wetroom kits and stock items are dispatched within 24 hours. You can typically expect delivery within 2-3 working days for UK mainland orders.
Do your shower trays come with a waterproof guarantee?
Yes, all our wetroom shower trays and tanking systems are manufactured to the highest standards and come with a comprehensive manufacturer's warranty against leaks, provided they are installed according to the supplied instructions.
What is your return policy for unused items?
We offer a 30-day return policy for all unused items in their original packaging. Please note that bespoke or custom-cut items may be exempt from this policy unless they are faulty.
Can I install a wetroom on a wooden floor?
Absolutely. We specialize in wetroom solutions specifically designed for timber floors, including reinforced shower boards and specialized tanking kits to ensure a 100% watertight seal.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you offer technical support for DIY installations?
Yes, we provide extensive technical guides, installation videos, and a dedicated telephone support line to help you or your plumber through the installation process.